Receiving BTC Unconfirmed/Pending, but Status is Final

I submitted a receipt for BTC about 12 days ago. Per the sender, they have confirmed on their end that they have send the BTC to me then. Per Trezor Suits, it is pending/unconfirmed, but the Status shows “Final.” The coins have yet to hit my account. Should I be concerned? What can I do expedite this process so I can receive my coins?