I received a support ticket case that I did not do… how come??
I deleted the case number in this title:
"
Trezor Support ticket created - [URGENT]: vault.trezor.guide — Create a Trezor Vault now in order to secure assets who may potentially be at risk. - Ticket ID: #####"
@ffedde The message you have received is part of an ongoing scam. Its goal is to trick you into revealing your wallet backup (also known as your recovery seed).
Your wallet backup is the key to your crypto — it should always be kept offline and private.
• Never enter it into a website, form, or app.
• Only enter it directly on your Trezor device.
• No legitimate service — including Trezor Support — will ever ask for it.
• If someone does, it’s a scam. Stay sharp!
• Do not connect any wallets on this site
What has happened
Attackers likely obtained your email address through other means and used it to submit a fake support request on your behalf. While they managed to manipulate the Subject line, they did not gain access to any Trezor systems, data, or internal infrastructure. As a result, you received an automated reply from us.