Not able to connect to my standard wallet

i bought trezor 3 and moved my BTC and ETH to the wallet, I use standard wallet and connected it today but I don’t see any of my coin. I did the passphrase check and it was successful. I created a support ticket and patiently waiting. what went wrong? I’m feeling anxious.

it’s the VPN … After I disable it , my crypto showed. what a scare!