Trazor account shows zero balance and no transaction history. I’m 100% sure I had coins on here. Now I remember taking some out but I don’t remember taking all of it out.
Standard wallet zero balance
Hidden wallet, I put in my passphrase, I have to confirm it on the wallet which I do. shows no transactions yet. My accounts are still there. I remember adding Bitcoin like coin Ethereum XRP z cash and cardano . Should I do a recovery? What are my options here? Like I said I don’t remember if I took everything out but I’m 100% sure there were transactions
Hi @Heyhi,
The fact that you see no transaction history means that you are most likely in a different wallet (if you have the desired accounts enabled).
A different wallet can be accessed when you have a different recovery seed stored in your Trezor device or if you enter a different passphrase.
In case you have the right recovery seed (which is stored in your Trezor device), the passphrase is the only option how you can create a different wallet within this one recovery seed. Every passphrase creates a unique wallet then (1 unique passphrase = 1 wallet). Please remember that passphrase can be any word or any set of letters (in ASCII format and with 50 characters max), it is case sensitive, and empty space is also a valid character, please also think of a different keyboard layout you could have used.
There is a simple way how to verify you use the right recovery seed. Please check that the recovery seed stored in your Trezor device matches your recovery seed backup (the one you created when initialized your device for the first time). You can find instructions on how to perform this check here:
for Trezor Model One: https://trezor.io/learn/a/test-recovery-seed-on-trezor-model-one
for Trezor Model T: https://trezor.io/learn/a/test-recovery-seed-on-trezor-model-t
for Trezor Safe 3: https://trezor.io/learn/a/check-backup-on-trezor-safe-3
In case recovery seed in your device matches your recovery seed backup, the only way how to access a different wallet (with different addresses) is with a different passphrase.