I have recently set up my Trezor Safe 3 device and sent a very small amount of coins to it. All good. I have now attempted the security check and the first word contains an x in it. On the Trezor device I scroll through the entire alphabet and there is no x to select. I have spelled the word correctly and yes it is the first word of my 20 words to choose. I cannot complete the security check and assume if something happens to my device I wont be able to access it with the seed phrases. What do I do?
make sure the word is in the wordlist.
if not, you have written it wrong. try to find a word in the word list that could be it
if yes, you made a mistake in one of the preceding letters. the Trezor will only allow you to enter valid words, so if e.g. your word is anxiety, and you wrongly type AM, then you won’t see an X because there are no valid words starting with AMX
I have a similar problem.
Have just received a new TS5.
Trying to recover a wallet with 24-word legacy seed phrase does not allow input of the required words.
To test this, I have created a new 24-word wallet. Checking the seed phrase words as they are generated in the initial set up shows that word No2 is already not in the linked github word list.
It seems to me that the word list may only apply to the new, multi pass phrase wallets?
In any case, it is a serious problem, because it makes recovery of legacy wallets impossible.
Any suggestions?
And I’ve been a Trezor 1 user for many years, so I am not a novice.
This is surely not viable advice if the device produces words that are NOT on the word list during initial set up ‘as new’.
Besides, my backup worked fine on Trezor 1 (which sadly died recently) and also works on a couple of phone ‘hot wallets’ I tried it on. I can resurrect my wallet and its funds that way no problem.
It’s just the new Trezor that won’t let me choose the required words.
Trezor contains both word lists and picks the right one based on the word count.
First make sure you have selected 24 words in the initial screen.
Then, harken back to the days of Nokia 3310. In order to enter the letter a, press the abc key once. To enter the letter b, press the key twice.
(to enter bb, press the key twice, then wait for the white underline to disappear, then press twice again)
Thanks, I do know what T9 is…and yes, I’m old enough to have had one of those Nokias! 
The trouble is that what you propose does not work.
As an example, the new seed phrase I tried to generate from Trezor as a ‘new 24-word’ wallet is ‘hello’.
No matter what I do, pressing the field starting with ‘gh…’ always suggests ‘gadget’ and subsequently selecting the button with ‘e’ and then the one with ‘l’ still insists on ‘gadget’.
I have not tried creating a 20-word multi-phrase wallet, because I don’t really have a need for one.
It seems though that the original poster here has had issues with that as well.
That’s it.
Sorry, I meant to say that the FIRST word in the new 24-word phrase is ‘hello’.
There is no way to even get to word No 2, because it’s either ‘gadget’ or nothing.
OK, I take some of that back.
You gave me a clue that seems to work, thank you!
Actually, for anyone getting stuck in the same way, the confusing thing here is that the OLD T-9 input only required one tap per one button with the desired letter, and it would guess the word from there.
In Trezor’s case, it requires multiple taps on that same button, to get the correct suggestions.
Thank you, problem solved.
I was getting worried there for a bit…
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