Is this email a scam with photos of email received

Security Scams and phishing
1

Hi all

See below the emails received. Is this a scam? I used the trezor in the last 24 hours, but how would they get my details?

Trezor email
Trezor email1283Ă—908 50.4 KB

Trezor email 2
Trezor email 2526Ă—253 11.7 KB

Trezor email 3
Trezor email 3583Ă—839 51.1 KB

Trezor email 4
Trezor email 4503Ă—886 41.4 KB

Thanks
Anon1

2

I can confirm that the email you received is a phishing email.

These emails usually contain links to phishing websites. A phishing website is designed to lure users into entering their wallet backup (recovery seed) online. These websites appear to offer a solution to a fabricated technical problem, but they actually steal the information entered. Once scammers have the wallet backup, they can access and drain the user’s funds. Be cautious and never enter sensitive information on unfamiliar websites.

Phishing emails are usually sent from fake domains such as “trezor.us” or “trezornews.io”. Our official domain is “trezor.io.” Before clicking any links in an email, it’s important to verify the sender’s address to ensure the email’s authenticity.

Sometimes phishing email will include information about unauthorized access to your Trezor account.

Please note that Trezor owners do not have user accounts. Even if you make a purchase in our e-shop, your email address will not be used to create an account, and it will be anonymized after 90 days.

More information can be found in our Knowledge Base and Trezor Blog:

https://trezor.io/learn/a/scams-and-phishing

https://blog.trezor.io/phishing-attacks-used-to-steal-your-coins-recommended-reading-a39c0679c55d
https://blog.trezor.io/recognize-and-avoid-phishing-ef0948698aec

General guidelines on how to protect yourself from phishing attacks can also be found in these videos on our official YouTube channel:

It is essential to understand that you should never reveal your wallet backup, as it can be used to derive all your private keys. If your device is stolen, lost, or damaged, you can always use your wallet backup to recover your wallet on another device. This is the reason why wallet backup is so important and it should never be stored online or typed anywhere online. Please, find more information about the importance of wallet backup at https://trezor.io/learn/a/how-to-use-a-recovery-seed

Only enter your wallet backup if you are directly asked for it by the trusted display of your Trezor device.

1 Like
3

Thanks NickW for the advice