I used ChangeNOW to exchange BTC for ETH and I got less than was supposed

I used ChangeNOW to exchange
0.00039553 BTC worth $15.01
with fee 0.00012886 BTC worth $4.89
and I only received 0.00225059 ETH $4.69.
I understand that the rates may vary a little during the transaction but this is definitely not the case.
What can be done here?

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Hi @Camilogo,

Please reach out to support via the chat speech bubble in the bottom right corner on the following page:

Once you will get your ticket number let me know here.

We’ll need you to provide the ID of your trade.

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