Yesterdar I made and exchange for USDC to USDT, I saw all the exchanges canceled, for my surprise this mornig one of that exchanged made it, but I never received my USTD, somebody can help me? I just tryign to understand, wthat it happened.
Thank for you help.
please, contact the support of the exchange you have used.
I used one of them, yesterday the exchange tell me rejected, but today was successful and I not received mi USDT
You see your trades in down trade history, you can see what you used there, please contact them, Trezor does not facilitate the trades. Or open the ticket.
Most likely an issue with your KYC.
Thanks I am going to open a Ticket, at my trade history show me the exchange but I never recevied my USDT. If it is a problem with my KYC, do you know how I afford this?
Thanks for your reply.
you should contact the exchange that you used, as advised.
Thanks for your reply!
I am sorry for lost your time, but I need help.
I talk with letsexchange and I received this information:
Glad to see you on our website!
I’m Bella, your virtual assistant!
I’m not a human, but I can help you with an advice or pass your question directly to the support team.
How can we help you?
Describe your question in the next message, and I’ll be happy to help!
I have to know if one address is it this exchanged
Ready to help!
Thank you. Let me check.
And while I’m checking, let me know your name, please. Or what do you prefer to call you?
03:26 PM
Rafa
03:28 PM
Ready to help!
Thank you, Rafa.
Unfortunately, I do not know the answer to your question. But I will forward it to our support team immediately.
By the way, let me know your email so that we can reply to you as soon as we process your request.
Please send your email in the next message.
03:28 PM
03:28 PM
Ready to help!
Thanks. I’ll connect you to one of our specialists who’ll look after you from here.
03:29 PM
Mkorle
Hello Rafa,
Thanks for writing in!
How can I help you?
03:29 PM
I made an exchanged with my trezor wallet and I dident received my money
03:30 PM
Mkorle
Dear Rafa,
Thank you for clarifying!
Could you please provide your transaction hash, exchange ID and recipient address, so that I can answer you properly?
Waiting for your reply!
03:31 PM
Hash 0x556af566762ad980347b5609e95318a661bd07eea292e3f733399b06d1920f27
address 0x511d2dc3Dfd4535D939874Ca6A43aBeA70E828d6
03:35 PM
Mkorle
Thank you for providing the details!
Let me check please
03:36 PM
Thanks
03:36 PM
I am waiting
03:50 PM
Mkorle
Dear Rafa,
Sorry for the late reply!
We will check everything out and get back to you soon
03:50 PM
Ok thanks
03:50 PM
Mkorle
You are always welcome!
We will keep you informed
03:51 PM
Mkorle
Dear Rafa,
Thank you for your patience!
Your exchange is in progress and will be completed soon.
Please note that the reason your exchange was not completed automatically is because we received your deposit 10 hours after the exchange was created.
We will notify you as soon as everything is finished
03:58 PM
Do you know how much I have to wait? I mean this transacción was 1 day 7 hours ago
04:00 PM
Mkorle
Dear Rafa,
Unfortunately, I can’t tell you the exact time, but it will be completed in the nearest time.
As soon as your exchange is completed, we will notify you.
04:01 PM
Ok, maybe can you send me this information at my mail?
04:03 PM
Mkorle
Dear Rafa,
Sure, we will notify you both via the chat and email you have provided
04:03 PM
Thanks a lot!
04:04 PM
Mkorle
They send me my money, thanks for everythings!
