XRP Address Generated by trezor Wallet (SLIP39 – 20-word mnemonic)
Destinaton address rngnNAQUoWjVGJUGzBLXFAkmK8M9VTDCfN
Hash 9762D83104A95AD07FE42B78D31CA5BEA8E5E09309F71164AB77509EADCF2455
On January 22, I transferred over 6,500 XRP to an address that I copied on my mobile device. The transaction was successfully confirmed, and the address was activated with the correct amount. However, I am now unable to locate this address in any of my known wallets or exchange accounts.
I have thoroughly ruled out other sources:
• I only use a Trezor safe 3 hardware wallet that employs the SLIP39 protocol with a 20-word mnemonic.
• I have checked all my exchange apps and software wallets (including Xumm and others), and none of them show this address.
• I am certain that I copied the address correctly from my mobile device, as evidenced by the record I have (via WeChat) showing the copied address.
• My mobile device only has the hardware wallet app and the exchange apps, so I am nearly 100% convinced that this address must have been generated by the trezor wallet itself.
• I have also attempted various passphrase options and confirmed that I did not enable a hidden wallet feature. Therefore, I do not believe this issue is due to an error in the passphrase (such as an extra space or a forgotten word).
• I suspect that the problem may be related to differences in firmware versions or an alternate derivation path that might have been used. I have even reformatted the wallet and re-entered my 20-word mnemonic multiple times, yet the address still cannot be found.
This issue is extremely critical for me as the XRP in that address represents a significant part of my savings and is essential for my daily living expenses. I kindly request that your technical team investigate whether this address was generated within the Chatter wallet system, and if so, help me locate it so that I can potentially recover my funds.