Help Please. My Theta address has disappeared on my Trezor via Theta wallet

Third party wallets
1

Hello, I would be so grateful for some advice.
I have had no problem using Trezor to store my Theta/TFuel on via my Theta Wallet but hadn’t accessed it for about 3 months. When I signed in the usual address I use was no longer showing on my Trezor via Theta wallet. I have tried everything to work out what has happened.

I eventually read that Theta has teamed up with Metamask so as I have already paired my Trezor with MM I thought I would have a look. It showed that my TFuel was under the correct address with Trezor but as they don’t support Theta yet I still can’t find the Theta tokens.

I have emailed Theta so many times over 6 weeks and no help yet. I have checked and all the coins are on the explorer transaction page but I can not find the correct address anywhere on Trezor via Theta Wallet, Myetherwallet. I read something similar with someone else but have no idea what to do.

I would be so grateful for any advice as I must be doing something wrong and I need someone to talk me through it.
Thank you
Tania

2

you need to use https://wallet.thetatoken.org/unlock/cold-wallet if you do not see correct address there you are using wrong passphrase or have wrong seed on Trezor.

3

Thank you so much. Please could you explain what you mean by having the wrong seed on Trezor? I only have one passphrase

4

There is seed (12 or 24 words) and Passphrase for creating hidden wallets, if you did not do any recovery using the seed then you are using wrong passphrase.

5

May I explain what happened please briefly

6

How do I create another passphrase