Fraud - Maybe - please help me figure out what happened

Security Scams and phishing
1

I connected my Trezor to my computer and my passphrase isn’t working. I know its the correct passphrase. 2 days ago I was checking out a Bitcoin ATM to see how they work. I was interested in purchasing some Bitcoin from the ATM. I went online to learn how it works. Showed I had to have a digital wallet so I began setting one up by downloading the Bitcoin & Crypto DiFi Wallet. And here is where I might have messed up. I click connect my wallet because ultimately I wanted to transfer my newly purchased wallet to my Trezor. It asked for my passphrase which I copied and pasted in. It took it. Today I connected my hard Trezor wallet to my computer and my passphrase is not working. Is it possible that this app is a scam and it took my coins including bitcoin and changed my passphrase?

I’m trying to understand what happened.

Thank you for your support

2

The site is bitcoin dot com

3

It’s no use for any scammer to change your Passphrase, even if it could be done. Only one Passphrase fits your Recovery seed, once applied, and a different Passphrase wouldn’t find any funds in the blockchain(s). When a potential scammer ask for your Passphrase (and Recovery seed) then it’s for the purpose of emptying your funds.

How is it not working? Do you get a new empty wallet or does the Discovery procedure in Trezor Suite come up with no funds?

1 Like
5

When I go to connect my hidden wallet one of the words is not working. My Hidden wallet has my bitcoin and other coins.

Thank you for your support

6

You mean when you connect your Trezor from the other site, through the web solution of Trezor Connect?

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Or do you mean when you connect your Trezor directly from a previously created account on the other site? In this case it should not ask you for a Passphrase. Perhaps it asks you for a password when you open the account?

Please show an image of your connection, but mask the Passphrase and any other sensitive information.

I’m not part of official support, just a regular forum user. If you need official support, press the Support link at the top right on the forum home page.