Hi,
I bought a Trezor Model T and received it yesterday. Problems started straight away, my pc wouldn’t recognise it so I ended up installing the usb software that I found in the support forum. This worked and the Trezor Model T was recognised so I continued with the installation process. Now this is where things went bad, there were 2 options, one for an existing wallet and one to create a new wallet. After multiple attempts I got 2 error messages error: device call in progress and error: aborted by timeout. Nothing would work and in the end the software advised that I should unplug the Trezor and contact support. When I submitted my ticket they said it could take up to a week to respond!
Not a good experience so far, I feel like I have paid for a bricked unit and am left with it with no way of actually speaking to anyone that can help. I really am regretting my decision at the moment so I am hoping there may be someone on the forum that can help me to get the unit working without having to wait a week for a response that could then be answered by me and then I will have to wait another week for a response, I could be looking at weeks and weeks just to get this resolved. Not happy. I just wanted a smooth experience and expected one with the cost of the unit (not cheap!)
Thanks in advance for any help offered.