Trezor support can only provide basic information about the process, how things work, and what can be expected. Whenever there is a problem with a certain order or a transaction, contact the customer support team of the partner first. Always provide an order ID which you can find in the coin’s account where the exchange takes place. When you click on Buy, Sell or Trade button, you will find your completed, pending or failed orders with their IDs.
I’ve made a trade from my Trezor T for BTG==>USDT. It shows “pending on Changelly”.
- how long does it usually take for such a transaction to complete?
- is there a chance that such transactions do not get fulfilled?
if so, what will happen?