Can't recognize my Trezor safe 5

General topics
1

Hello everybody. First post here.

I apologize if this question has been answered already. I’m learning how to navigate the forum as we speak, and it’s proving difficult.

Anyway. I just bought a Safe 5 a few days ago, and, so far, I have been unable to get it recognized by my computer.

I am running MX-21 Linux, with Openbox, Tint2, Thunar and Terminator (in case there’s another old-timer, besides me, that still misses Crunchbang!).

Initially, MX-21 has proven to be a very unfriendly distribution, and it wouldn’t surprise me if this whole problem is just another one of the distro’s many quirks, or my inability to deal with them. To put it plainly, I hate it. I can’t wait to be able to afford a new computer and go back to Fedora.

Anyway, back on topic. Nothing got mounted. Installed the suite without a problem, but it doesn’t recognize the device. The screen lights up with a message to “get started”, but no keypad to unlock it, and the suite just won’t see it.

Also downloaded the UDEV files (as instructed) and tried to install them, but when nothing happened I looked at the UDEV directory and it’s empty.

So, what should I do?

Thank you all in advance. :grinning_face:

1 Like
3

Hi @bernyJB

You can try to download and install udev rules manually.
https://data.trezor.io/udev/51-trezor.rules

After installation, try to reload udev and add your user to the plugdev group:

sudo usermod -aG plugdev $USER

After that, log out and log in again, replug the Trezor, and before opening Trezor Suite, run lsusb command in bash.

You should see something with “Trezor” or “SatoshiLabs” in the list. If it’s not there at all, try a different USB cable or port.

MX Linux sometimes has an older udev version that needs a manual nudge. If the above doesn’t work, try:

sudo service udev restart