Can't connect new Trezor to Trezor Suite

Hi,Trying to install my Trezor Suite and this message comes up…Firmware is already installed on the connected Trezor. Only continue with setup if you have used this Trezor before. I obviously haven’t used it before, so this is the next message…We want to be sure that your device is in tip-top shape before you start using it. Reach out to Trezor Support to find out what to do next. Any help appreciated.