I plugged my Trezor Safe 5 to my phone and it showed this message on Trezor screen:
“BOOTLOAFER 2.1.8 Firmware Version 2.8.3 by Trezor. INSTALL FIRMWARE”
but I’ve already installed the firmware when I setup the wallet a couple of weeks ago. Is this normal?
Also, I need a video tutorial explaining how to use Trezor screen keyboard to set a passphrase. Can’t find it anywhere! On official site just a chat bot that doesn’t really help, and on social media messages (Instagram and Facebook) they take years to answer. I’m really frustrated. Can someone from Trezor team please help me?