Bitcoin not reflected in total

I have 3 trezor one but only use two. Recently transfered bitcoin to two different hidden wallets. First $81 then $100 plus. Each arrived showing “completed transaction” showing the amounts in the transaction history section of the wallet. Problem is on both occasions the new added dollars never registered in the total of both wallets. I contacted Trezor support and got sbsolutely no help…I asked have you heard of this problem before…again no feed back…so if anyone has an insight into this problem please let me know…probably discard all my trezor wallets and use alternative cold wallets. Thanks.

Hello, there is no ticket with your email.

Please, provide the ticket ID and send screenshots of the issue to the ticket email. Thank you.