Has anyone used Banxa recently to succesfully sell BTC or ETH? Last week I sent a sell order to them using Trezor Suite (powered by Invity and clearly endorsed by Trezor as a vetted “partner” it seems to me) but I now seem to be stuck with nothing - Banxa have my assets, and I have had strange KYC/AML personal data identity verification requests for a different order number over an insecure channel from what purports to be their compliance team. Support at Banxa have not reverted to me yet other than by automated emails. My assets appear to be lost…or else Banxa are just being crap. They were fine and prompt when I bought ETH from them via Trezor but now converting assets back into cash seems to be a stopper for them, or the transaction channel has been subverted and I am a victim of theft.
Hi @nat,
I would like to put your mind at ease, the processing time of the trade can take hours or even a few days before the trade is successfully completed.
If you still haven’t received your funds, please reach out to support via the chat speech bubble in the bottom right corner on the following page:
Once you will get your ticket number let me know here.
We’ll need you to provide details about the trade.
Hi,
I think i was scammed by banxa, i made an order about week ago, but still did not recive any fund on my bank acc. whats the worst, that no one from banxa is communicate with me. so i am resigned to not seeing my btc or money anymor.
Worst service ever
Hi @Michelbluntgelo,
I would like to put your mind at ease, you certainly haven’t been scammed. There is most likely some other issue with your trade. I noticed that you already opened a ticket with our official support. One of our agents will help you to solve your issue with the trade.
So far, Banxa, is my only bad experience selling BTC. Prior to the Banxa transaction and subsequently as well, MoonPay went through smoothly. My Banxa attempt ending up costing me about 2 weeks and a dozen or so emails with Banxa support to finally get my coins back. I thought they were going to keep my coins for a while (and they probably would have, had I not constantly emailed them to ask for an update), but finally, after about 2 weeks, they returned my coins. Unfortunately, when trying to sell again today, Banxa is my only option. I did try again today, but the process failed in the Plaid verification process. I should probably be glad as I’m sure it would fail again and I’ll be back to step one trying to get my coins back. In my case, they said I underpaid them (by about $8) but just like you, I am at the mercy of Trezor sending the correct amount, which apparently did not happen. I think there’s an issue between Trezor and Banxa, if I had to guess. Banxa customer support was very friendly, almost too much so, like it wasn’t a real person, and because I was upset, it didn’t help. I read on their website that if they feel threatened or assaulted, they will terminate the conversation, so I suggest not maintaining composure when dealing with them. I will try to avoid them in the future, if other options are available. Trezor, please get more options to sell coins.
First time trying to sell from a Trezor, Not easy!
The issue is the 3rd Party BANXA (and whomever they then use in yor country) so there is a lot of friction… more than TradFi !!! Nothing like a Coinspot trade.
The problem is Trezor has not partnered with anyone else by the look. SO despite an option to 'Compare" seller services, there are none.
Why you are trying to catch the market price, this is not helpful.
I suggest everyone with a Trezor test the buy/sell process. I’m now hearing it can take days to process and then there are cases where it’s declined because the exchanging amounts between parties are not exact.
At this point I have a support ticket (12hrs and waiting) as the Sell fails - Opps!..error999
Good Luck as you watch your assets slide.
Come on Trezor !