Backup Failed + a missing transfer

After realizing a large transfer never made it to my new Trezor, I tried to look for information on my old Trezor however it’s stuck on a screen that says “Backup failed- wipe device” I’m afraid to wipe it in case there could still be information attached to it, however right now I have no access to my info and I’d like to see where my transfer ended up. On top of it, I have misplaced my seed phrase for that wallet. I don’t know what to do. Any ideas? Thanks!

Hi @rachel1986,

First, I would like to mention that you shouldn’t wipe your Trezor if you do not have recovery seed backup for the wallet that is stored there and if you think the funds could have been sent to this wallet.

Please reach out to support via the chat speech bubble in the bottom right corner of the following page:

Once you will get your ticket number let me know here.

We’ll need you to provide transaction ID which shouldn’t be shared publicly here on the forum.