On January 17, 2024, the third-party support ticketing portal we use, encountered unauthorized access.
Potentially impacted data are limited to user emails and names/nicknames that contacted our customer support team.
We want to assure you that this does not pose any threat to your digital assets now or in the future. Though we have not observed any spike in phishing activity as a result of this incident, in our commitment to full transparency, we have decided to alert you to phishing schemes targeting your recovery seed.
What you should know:
Your Trezor wallet and assets remain secure
NEVER share your recovery seed with anyone. Remember, Trezor representatives will never prompt you to do so
Be cautious of phishing attempts or suspicious emails
Always confirm instructions directly on your Trezor device
We understand the concerns that arise from situations like this and apologize for any inconvenience caused.
Stay informed. Find out more on our blog: