Device → No display shown - Ticket ID: 121855
Thx.
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I solved my issue by logging on with another computer and recovering with my seed.
Hey!
Hoping to get some assistance in re-opening Ticket ID 97795, about a glitchy screen that makes entering PIN numbers absolutely impossible.
Please DM me.
Thank you kindly!
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Thank you for providing the ticket ID. We will answer it as soon as possible.
Ticket ID: 151795
Thank you
Hi, I purchase my Model T directly from Trezor several years ago. I have always been using my Mac OS with no issues up until yesterday.
The device lights up with a white light however will not connect to Trezor suite or the web based bridge via Chrome. Updates are all done. I have tried 5 different cables as well as 2 different Mac OS systems.
Ticket ID: 161738
Im looking for a solution asap, ok many thanks!
Damage was found on the upper part of my Trezor’s body (two points of unknown origin). Does this point to something? Or do all wallets have this
Is there any way to fix this error? Isn’t it caused by permanent switching of the touch layer of the display?
If so, is it possible to fix it myself? "Trezor T " was put on the table for half a year and then this error occurred.
I’ve had Trezor One since the company opened. A little while ago I bought a Model T off an official distributor online. Setting up the device was a nightmare. The screen would doulble and triple inputs randomly so that I couldn’t enter critical security data accurately. After struggling with it for three days, I returned the device. Looking online, I see quite a few similar reports–people suffering buggy touch screens. Is this really rare? Is it worth it ordering a Model T from Trezor?
Hi @AV2020,
I can confirm that issues with touchdisplay are rare. Feel free to order your Trezor Model T from our official eshop.
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I received brand new Trezor Model One in June 2023 and it’s different than my older Trezor. The buttons are loose and recessed more into holes. They rattle when shaking the Trezor. Has anyone else noticed this? Is it normal for new Trezor Model One’s?
Thanks
I am really worried that I cannot get my crypto out of Trezor.
I cannot send my crypto from my Trezor.
The “HOLD to CONFIRM” key just won’t process. I tried many times.
I am really angry that I have to go through this.
Trezor bugs and glitches are too frequent.
I will be getting Bitbox. Trezor cannot be trusted and there is no timely customer support.
You have opened a ticket 13 hours ago, you now have the response. Thank you.
Good day, please advise me, my USB port works once in a while, can I give to any service center? Do I need to follow any security guidelines to keep my assets safe?
Hello team!
I am working on a Macbook Air M2 + external display Samsung M8.
My problem is: when the laptop is charging, I’m using USB-C for connection to my Air and charging, Tresor screen does not respond to touch. I have to turn off the monitor (disconnect Type-C) or use HDMI so that there is no charging, only then Trezor touch screen react. I noticed that the power supply for the monitor is two-wire and does not have a third wire for grounding. I tested this theory by connecting an Apple charging with three wires are used. All ok. I cannot refuse to use this monitor, it is at my home and the same in my two offices. What can be the solution in this situation? Turning off the monitor every time is a problem because Trezor is used very often during the day.
Small updates: I have checked more than 5 power supplies from different brands that have a EU socket and only two wires without grounding, everything works as it should. It looks like Samsung is saving a lot on something… If you have experience solving this problem, I will be grateful to you, but I think the problem is not in Trezor.