Zero balance no passphrase used

I am posting again because the only information I have found about why my account is showing a zero balance is from entering the wrong passphrase, but I did not enable the passphrase option.

• I can see my balance in Trezor using the Trezor icon in Exodus, and it goes up and down as the market goes up and down. Why does Exodus think it’s in Trezor, but Trezor shows a zero balance?
• In Exodus, the sent to address matches the blockchain destination address
• I can see my XRP on the blockchain
• I can see my XLM on the blockchain
• If the blockchain is where the record is kept, how come I can’t see it in Trezor?

Please any help is appreciated

A post was merged into an existing topic: Zero balance in wallet :white_small_square: