Why my order has been on hold?

i have paid the money but now it says on hold ,could tell me how long you can ship the wallet to me?
my english is poor please reply me ASAP
Order token: BVy4HRZym8bMqjy4h5dbwpZPJKbEn3

Hi @ksuggnu

Thank you for providing your order token.
Please check your inbox. Your ticket has been a answered and your order will be dispatched within next two business days.