Why are my received amounts so low?

Security Scams and phishing
1

My Model T is reporting strange figures.

I moved $20 of XRP twice from an exchange to my wallet on Nov 9. The first time, the amount was 19.85 and the second time 19.89. Both of these transfers of funds seem fine.

HOWEVER . . . Today, on Nov 22, I moved three different amounts of 20, 100, and 1000 dollars from the same exchange to my wallet.

The $20 received today was recorded on my Model T as having received $16.80. The 100 was recorded as receiving 83.74. And the 1000 was recorded as receiving 832.55.

The weird thing is my total at the top is listed as being $1,209 which is too much. Zero network fees would have been 1160. There is nothing else on my wallet.

I can’t figure out what is going on . . . . I bought my wallet from Best Buy mail order delivery. I bought it in 2023.

This Model T was updated on Nov 9 of this year after sitting empty for a long time with nothing in it. Nobody had access to it. It was in a good safe.

I first created it with seed phrases and pin numbers in 2023.

Should I use another wallet?

I ordered two more from Best Buy mail order.

Now, I’m thinking maybe that is a bad way to order wallets.

2

@LaCroix66 This sounds like an issue on the side of the exchange. You might want to check if they charge additional fees. If the trade was made via Trezor Suite, please create a support ticket using our Chatbot Hal so we can investigate for you.

If the wallets you ordered are Trezors buying them from Best Buy is not an issue, they are one of our official resellers. Just make sure the box arrives intact and security seal is over the USB-C port (or box in the case of the Model One).