Anybody support teams no response urgently, many people face the question. Is it the TREZOR Device product is a good solution with many disadvantages and inconvenience to consumers, you should be sensitive to investment money and savings lost just like that
You have to think of a simple and user friendly solution
You can see your Stellar (XLM) coins with a third party wallet - both Account Viewer and Exodus can be used. The coins aren’t lost, they’re just not viewable in Trezor Suite wallet. See post #2 in this thread.
Hi Petosiris,
Can you provide the steps for me to view my Stellar (XLM) balance (and OMG for that matter) when accessing via the desktop or web new interface ? or perhaps an instructional link ? The above link was confusing to me. Do I just click on " Account Viewer , Exodus" with the Trezor connected? and that will get me access to where I previously stored the coins?
and Which one "account viewer OR Exodus ? Thanks in advance. Your assistance is appreciated.
you access it exactly the same way as you did until now, nothing has changed, it is just a website. In the old wallet you were also only clicking a link that led you there.
Stellar (XLM) is supported by your Trezor device but not natively supported by Trezor Suite software, so you must use a third party wallet to see and interact with your XLM after it’s transferred to your Trezor. See this thread for more info.
Noob here…I don’t understand this.
I have XLM i need to put in cold storage from Coinbase.
i Bought a Trezor model one
It supossedly supports it
I see no way to transfer it here to cold storage.
I see a lot of people saying you need another wallet.
This is confusing; i don’t want another wallet; i want it in this cold storage device.
Please school this noob.
Thanks
And please do your own research. As a new user there’s a lot to learn before you try to use Trezor for transactions. It’s easy to step wrong if you don’t know what you’re doing so it’s important to learn before you do something that involves money.
The link to Stellar (XLM) has changed. I’ve fixed the link above now.
Personal news? Not much to report, except I wish I had money to invest when the coins were cheap(er) a month or two ago. I’m happy about my decision to move all coins to a cold wallet though. Going forward, I want to try out the peer2peer (P2P) purchase through Trezor Suite and Hodl Hodl.
I exported using my Trezor model T a public key for XLM using a connection with Account viewer on Stellar’s website. Everything good the public key my Trezor wallet exported appears in my web browser. I then sent some xlm from my coin exchange to the exact address in Stellar’s Account Viewer. Transaction completed and Account Viewer shows new balance of xlm sent. The problem is when I connect my Trezor to Account Viewer a week later my Trezor exports a different public key from the one I created a week before. I have lost access to the original public key I transferred xlm to. My Trezor exports a different public key for XLM every time I try account viewer. How do I get access to the public key account I sent the xlm to? Have I lost it forever? Thank you for your help in advance
you see a different XLM address because you are accessing a different wallet. Either you have a different recovery seed in your Trezor or you use a different passphrase (if you used this feature when you originally generated your XLM address).
In case recovery seed in your device matches your recovery seed backup, the only way how to access a different wallet (with different addresses) is with a different passphrase.
In case recovery seed in your device matches your recovery seed backup, the only way how to access a different wallet (with different addresses) is with a different passphrase. There is no other way.
Maybe you typed some passphrase by mistake when you generated the XLM address for the first time? If so, you need to type exactly the same passphrase to be able to access the same XLM address again.
Yes! You are correct! Problem solved. The issue was resolved by realizing that the cap locks were on when entering the passphrase. Obvious to me now, passphrases are case sensitive. Once I entered the correct passphrase, there was my missing xlm in Stellar Account Viewer.
Thanks for your help. I hope this helps another user.