Trezor-T Touch screen issue

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1

Hi There,

It appears there is a problem with the touch screen on my Trezor T.

  1. Trezor automatically progresses beyond “Tap to connect”
  2. Random PIN numbers are then entering themselves regardless of my actions
  3. I keep pulling out the USB cable before they get enetered.

Only once have I managed to get it ti boot loader mode and then it doesn;t accept my input to continue.

Any suggestions ?

Thanks,

Simo

2

I managed to get into boot loader mode and upgrade the firmware but the same issue exists, random pin automatically entering itself

3

Electrical noise coming from your PC can cause ghost touches.

The usual resolution is to unplug your laptop from charger while using Trezor. If that helps, you might need to get a better quality charger.

Another options are: unplug external monitor; use a powered hub; do not use a powered hub. Generally, try playing around with things that are plugged into your computer.

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