Hi, I purchased a Trezor Safe 5 from Trezor.io and I noticed the orange part of holographic seal (the pull tab) was sticking out and folded. Has anyone else had this issue?
Similar thing I saw in a YouTube video:
Was like that, except folded too if I remember correctly. Most of them seem to have the orange part under the pull tab.
Hi @safe5 ,
I am sorry about the seal sticking out. This might happen when the device is being packed.
Please check this authentication guide:
Are there any other issues with the authenticity? If you bought the device on our official website and there are no other authenticity issues, you can safely use the device.
if there are any issues, please contact us directly via our website Support | Trezor Knowledge Base
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