Trezor “portfolio deletion fraud
Yesterday I had a phone call from a person who claimed they were aol security. I was very busy with projects going on and should’ve maybe paid closer attention. This person said it appeared there was a breach in my aol account and that they are going to prevent anyone from logging onto it, but I was OK as long as I was currently connected with any of my devices. I said OK good to know as they were not asking me for any information or to do anything at all. Basically all I did was thank them for their diligence.
About an hour later, I get a call from a person named Alexander who claims he was with Trezor and that I had emailed with them with a request to cancel my Trezor account. They asked me if I had sent them an email asking for it to be deleted and I said no way in hell. They told me to look at my sent emails and sure enough there’s an email from my account with my personal information asking them to delete my portfolio. I told him this wasn’t me and not to touch it and how would they be able to do it anyway as I control my device not them. They said when I signed up with Trezor that in the agreement they have the ability to delete an account if a customer requests it. I said that’s nonsense, you can identify me, and I am demanding you not touch the account. The guy says maybe they could’ve done that 15 minutes ago but now it’s too late. We can’t stop the process. Then they emailed me a ticket number and said if I click on that link, it will take me to a verification page where upon I can enter my Seed phrase to confirm that it is my wallet. And that if I didn’t do this, they would shut down the portfolio and transfer the cryptocurrencies to other addresses. Then they upped the pressure as they showed me another email from this impostor that said please hurry, my wife is in the hospital and I need this money to help save her. I had to stop operating my business and deal with this issue I really didn’t have time for, I got flustered, got very upset and they almost got me. I haven’t touched my Trezor since 2017, have on average a quarter million in there. Basically I have not paid attention to cryptocurrencies since 2017 and have forgotten a lot of the procedures etc so they almost had me convinced I had to provide my seed phrase to verify the account. Fortunately I googled around and saw that Trezor had some kind of a email, database leak, etc. etc. and with further investigation determined that as long as no one has my seed or pin number that my Trezor cannot be breached. below are the two emails in question without my info in them and also the phone numbers of these people. One was named Pat, the other Alexander. Here are their phone numbers:
(redacted)
(redacted)
Here is the first email I “sent” without the personal information:
“ I would like my Trezor account to be deleted or deactivated. I am
thinking of taking myself out of cryptocurrency as a whole, and would
have no need for a wallet with you guys anymore. I had submitted all
the verification on your website. My ID and information has been
submitted, and I was told to email your guys’ support email as the
final step of the process. I submitted the cryptocurrency addresses
to where I would like my funds to be withdrawn before the portfolio
deletion on the website. Thank you so much.
Once again here’s my verification details”
I asked them what are the cryptocurrency addresses for the funds withdrawal or the last four numbers and they said they couldn’t give that to me as that was private information!
Here is the second email I “sent”:
“Hello this is an urgent manner I have to pay for hospital bills my wife is currently in the hospital and is in need of immediate treatment, I need the money moved to the addresses I provided as soon as possible so I can save my wife. Please hurry this is extremely urgent.”
The email address they were sent to is [email protected].
So my question to TREO security if you read this, it appears to me these guys were dumb enough to use telephones as opposed to something like Telegram. is this an FBI issue?
What does gobsmack me is the fact that TREO does not have a phone number to call in case of emergencies like this. Of course from their side maybe they get thousands of issues like this and they don’t want to dedicate the personnel and labor costs to handle issues like this, deal with customer verification, etc.
I’m 71 years old, still working hard, but they had me so freaked out I thought I was going to have a heart attack. I called aol and made sure that I was now the only user on the account with new password, etc.
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