Trezor paid for but not delivered ▫

Good morning

My Trezor was not delivered after payment confirmation.
INVOICE No. IN21041100632
Order Date: 2021-04-10

Tacking ID received.
Tracking link recieved

When I try to track the delivery DPD says unable to retrieve search reslts.

Please assist.

Hi @smorty30

We do apologize for such inconvenience. Speaking of logistics issues, please submit an issue by using the form

Once you have done it, please send me your Ticket ID to prioritize your issue. Feel free to use PM.

Thank you for your cooperation in advance.


Many thanks

Thank you for submitting your Ticket. Our colleagues from logistics department will contact you soon.

Hey. I am also experiencing the same issue. My package was being returned to the sender without me knowing why. Please reply as soon as possible. Thanks.

Hi @allen17

Thanks for reaching out. Unfortunately, there is an administration difficulty with importing packages to Philippines which we were not aware of before. Please, check your inbox for further details.

Sorry for any inconvenience caused.

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