I wanted to report the issue that I am having with my Trezor Wallet. The SLPs that I earned from Axie Infinity were missing after a firmware update happened. I moved my SLPs from other accounts to consolidate them in one wallet, the SLPs were successfully moved, and seen them in my Trezor Wallet for how many days, however, after a firmware update my SLPs were missing and can’t be found in any of my wallets. I checked if there were activities that my crypto was moved but there were none. Can you help me with this issue and retrieve my SLP?
What interface do you refer to? wallet.trezor.io or Trezor Suite or 3rd party wallet ?
Please note that if you don’t see any transaction history nor the address/account in question, then you are accessing different wallet (most probably because you are entering different passphrase).
Sorry, I forgot to mention that I am referring to a Ronin Wallet. I moved my SLP to a Ronin Wallet that is inside my Trezor Wallet, I have successfully moved them inside my Ronin Wallet and then few days back I am no longer seeing them.
I am quite sure though that I am checking in the right Ronin Wallet where I moved my SLP.
I have tried this method, but this seem to refer that the recovery process is done via the Trezor Suite, but the SLPs that are missing is in my Ronin Wallet. It does seem it is a different process for Ronin.
If your SLPs are in the Ronin account linked to your hardware wallet wiping the device would matter as you’d delete all data related to the addresses derived from your Trezor private key.
Anyway, do you see any transaction history (under bookmark activities) in the Ronin account linked to your Trezor ? Is the address of this account same as the one where you previously sent your assets to ?
By wiping my account, did you mean resetting my wallet?
There was no transaction that happened in my Ronin wallet except for buying, selling, and moving Axies. And yes it is the same Ronin address that I used to move my SLPs.
Wipe feature enables you to delete all data associated with the pre-existing accounts, and settings associated with the device, such as the PIN, name, homescreen, and passphrase settings.
Then there is also factory reset that erase the firmware as well however that doesn’t matter that much as you would in both cases be able to recover your wallet with mnemonic phrase.
So do you see any transaction history (deposits) now?
Is the address of this Ronin/Trezor account same as the one where you previously sent your assets to ?
I do not see the deposit transactions to my Ronin/Trezor account, I think only transactions that were bought/sold/and moved from the accounts are what is being recorded (not fully sure, but that’s what I observed in the recorded transaction).
But I did see that the transactions were recorded from my old Ronin Wallet where the SLP came from and it is the same Ronin/Trezor wallet I used to transfer my assets. So, to answer the 2nd question it is the same address/account to where I previously sent my assets.
I also moved new assets to the same address the other day, and those assets are still there today just the ones I sent more than a week back are the ones I cannot see.
I will send you PM (for privacy reasons), could you please answer it and provide TxID of the transaction you mentioned and also the address in question ? thx
thank you for responding Michalz
the error i encountered happened upon creation of my account. it is the first and only account i created on that trezor device.
i created a new ronin account that day. then i connect it to the hardware wallet. that is the only seed and pass phrase i received.
i never used other seed and pass phrase, i only used the seed and pass phrase that was given to me upon creation of a new ronin account.
is there a way to fix it?
what i mean by i cant transact is. i bought 2 teams of axies.
i got the axies sent to my account but now i cant gift the axies
my cousin and i bought 2 teams of axies.
The seller sent it to my account
for safety reason… because i have a trezor. but now i cant gift the axies to my cousin
the transaction won’t proceed.
because the ronin address on the ronin extention is not on the select an account to import menu list.
im really sure that when i created the first account i picked the no. 1 on the list of 50 account to choose from.
but i dont know the reason why my ronin account is not on the list.
on the ronin extentions it indicated that the ronin address containing the axies is connected to the hardware.
i can log in on the market place and still access the axies on the market place using my e mail and password. but i can’t login using the ronin account i registered.
i can also play the axie infinity game but i think i wont be able to withdraw the slp that i will be farming.
I really hope that there is a solution
it is so frustrating because at first my account was hacked
the hacker stole two teams mine and my scholar. they also got all the slp that i farmed for 15 days
the reason why i bought a trezor.
and now this happened.
yes i think i entered it correctly.
yes i write down the passphrase.
yes i also have an axie infinity account created with the ronin trezor, but i cannot login on the market place if i use ronin to log in. i can only login to the axie marketplace if i use email and password.
when i tried to gift the axies. it will ask for my passphrase.
after i enter the phrase, it will be shown on the trezor. then sellect ok but it will stop there.
same thing when i use the ronin trezor account to login. it will ask for my passphrase i will enter it on my computer. then i will confirm it on my trezor. after that. there should be a screen popping on the trezor saying lunacian that you have to confirm. but that popping screen wont show up.
Ah, I see. I understand now. I can’t tell if this is a Trezor or Ronin Wallet issue…It could be both. I’m going to comb through the Axie Discord to see if I can find anyone else having the same issue.
