Trezor Display Not Working

Hi Administrators,

I bought my Trezor One Grey in 2018 but I rarely used it. Today when I plugged it in, the display does not seem to work (only a black screen). Do I need to keep it plugged in to charge it? Please kindly advise.
Thank you.

Hi @lau,

No, it doesn’t charge up but should lit when you plug it in. Please try a different USB cable and make sure it’s a cable that can transfer data and not only a charging cable. Also, don’t use a USB HUB but plug it directly into your PC.

Thank you Petosiris for your prompt reply.
I have tried with a few other cables (these other cables works well with other devices, so they are not faulty), but the same problem persists. The display is still just a black screen.
May I know what else I can do to resolve this issue? Thank you.

Try it on another PC, if possible. If that doesn’t work, please contact Customer support through https://trezor.io/support/technical/issue/ and post your ticket ID here afterwards.

@Petosiris Ok thank you so much for your help.

1 Like

No problem. I hope you get your issue solved.