Trezor Discovery error Accounts were not loaded properly Bitcoin: All backends are down site

[saphta]

Hi all,

I purchased model one about 2 years ago directly from this website, created only a BTC address and transfered some bitcoin to it. After that, it sat hidden in a secure place until yesterday when I decided to transfer more BTC on it.
I opened the suite, connected the unit, typed in the pin and it shows me the default account Bitcoin #1 with 0 BTC while displaying the messge:
Discovery error
Accounts were not loaded properly
Bitcoin: All backends are down site.

I looked it up, and found some answers. I checked TOR and it was disabled. I reset the app from Settings without any luck. I’ve updated the suite to the latest and now it shows:
Discovery error
Accounts were not loaded properly
Bitcoin: Connection lost

I don’t remember creating a hidden wallet, but I tried it anyway using a passphrase I use for banking but no luck either.

I don’t know how to create a ticket, I can’t seem to find it on the support page.

Please help and thank you for your consideration.

[dk_SL]

Hi Saphta,

It seems like your internet service provider is blocking our servers.

Can you open this website? https://btc1.trezor.io/

If not, I recommend enabling a VPN on your computer and then accessing the web version of Suite at Trezor Suite

[saphta]

Yes, I can open it
I tried the web based wersion and I have the same issue.

[saphta]

How do I open a ticket?

[saphta]

I tried using a VPN and I have the exact same issue. How do I open a ticket, this topic will be close automatically?

[dk_SL]

Hi @saphta ,

If the issue persists in the browser version also with the VPN enabled, then it is most likely that even the VPN provider is blocking our servers, please try switching to a different VPN provider.

You can create a ticket via our support panel at Support | Trezor Knowledge Base