the support team mentionned to each person frauded that his passphrase was compromised and any other excuse. But the truth is trezor devise is a fraudulent device made to fraud poeples that puts they bitcoin inside. It’s not secured and fraudulent device producted by a fraudulent company. I never gave my passphrase, i used secure methods to secure my passphrase physically since i work in security. But i think the device itself is constructed to fraud poeples.
are you sure? posts like these just scare users away.
chances are you messed up somewhere.