Transferred BTC from Binance to Trezor using QR, did not receive

Trasnferred BTC from Binance to Trezor using QR through trezor suite, followed all instructions carefully, did not receive.

Generated code using QR and clicked through with confirmation on device itself but BTC did not arrive even after quite a number of days.

TXID: > 961725f86f1260ff5464665723af0af5e042699d54871511015a84527da37ab5

What can I do?

Hi @the_elusive
could you please submit issue using this form ?
We will resolve your issue via email as more information of sensitive nature will be required.
Also please get back to me with a ticket ID so we can prioritize your issue.
Thank you for your cooperation in advance.


I did a week or so ago. The ID is 84320

Thank you.

I have a similar type of concern. I sent coins from my wallet back to the kraken exchange and still have NOT received.

I generated an address from kraken and then pasted into trazor and there is no sign of the coins??


Hi @simba100 , please submit a ticket here and post your generated ticket ID in this thread. We will prioritize your case.