Ticket ID: 102982 - Newly received Trezor T touchscreen not working

Dear Support,

With reference Ticket ID: 102982.
I received the item yesterday and I have issues with the touch screen. There is no touch response on the right bottom of the screen, which is frustrating because it is where the OK/Accept icon is always located.

As of now, it is not fully working (see attached video) and I cannot use my wallet.

Main Video Link (via Dropbox): shorturl.at/jwI59
Alternate Video Link (via YouTube): Touchscreen not working properly on Brand New Trezor T - YouTube

Please advise.


Michael Cadungog

2 posts were merged into an existing topic: Touch screen issue