Signature doesn’t match the right address

Hello everyone, I need help, please.
Yesterday I created a new wallet with my Trezor through Rabby and transferred all my funds. Today, when I tried to make a transaction, I got the following error: “Transaction Rejected. Signature doesn’t match the right address.” Honestly, I’ve been using Trezor since 2021, and this is the first time something like this has happened to me. In Rabby, it says my wallet ID is #111, but in Trezor, a different wallet appears—it doesn’t recognize it. This is the only Trezor I have, and I don’t understand why it created a wallet and then doesn’t recognize it. Please, I urgently need help. Thank you!

Hi @GonzaloTrezorOne,

From your description it appears that the problem may be related to having accessed a passphrase wallet via Rabby. Just to clarify, a passphrase is an additional word selected by the user to provide extra security to their funds. By entering the passphrase, you can access what is called a “passphrase wallet.”

Every passphrase you enter will open an unique passphrase wallet. To further expand on this point, if you enter a passphrase you think is the original but mistype one tiny detail, or add a space at the start or end, it will create an entirely new passphrase wallet.The crucial step is to find the passphrase wallet where your funds are stored. You can learn more about passphrases, including a video tutorial, in the article here: Passphrases and hidden wallets on Trezor hardware wallets

Passphrases typically consist of a word that holds personal significance to the user. It could be a term that first comes to your mind when you see the prompt to enter the passphrase. Sometimes, users use their Trezor PIN as a passphrase, or it might be a password used for other services. It could also be the name of a loved one or a pet, a place you have traveled to, or an important date in your life.

It is important to note that passphrases are case-sensitive, so be mindful of uppercase and lowercase letters. Passphrases can also contain spaces, including at the beginning or end of the word.

The only way to find your funds is to try as many combinations as possible. I understand it may seem like searching for a needle in a haystack, but the more combinations and options you try, the higher the chance of finding your wallet.

Summary and Checklist:

• Double-check for typos or misspellings in the passphrase.
• Ensure the correct use of uppercase and lowercase letters.
• Check for any spaces at the beginning or end of the word.
• Consider variations that hold personal significance (e.g., names, dates, places).
• Try using passwords or PINs you use for other services.
• Test multiple combinations and variations.

I kindly ask you to try as many phrases as possible and let me know if you were successful.

If you need any further assistance or have any questions, please don’t hesitate to contact me.