I recently purchased the Trezor Model T. I used the desktop suite to send BTC to the standard wallet. Then I created a hidden wallet and I transferred most of the BTC to the hidden wallet. These are the only transactions I have ever made on my Trezor. Now I want to send all of my funds from my Trezor to a another external wallet.
When I try to send BTC from the hidden wallet to another wallet using the desktop suite, it prompts me for my passphrase. When I hit “Review & Send” and enter my passphrase, I continue to get the message: “Sign transaction error: Passphrase is incorrect”.
I tried using the web browser suite on Chrome browser and when I enter the passphrase to unlock the hidden wallet, I get the following message: “This hidden wallet is empty. To make sure you are in the correct hidden wallet, please type again the passphrase on Trezor.” Could this also indicate that the passphrase is incorrect, or does it indicate that the passphrase is correct and that it is empty?
Then I tried using the web browser suite with Firefox. After entering the passphrase, no messages are displayed and no hidden wallet is displayed. Also, the standard wallet is shown with a 0 BTC balance. However, on Chrome the standard wallet balance is correct.
On the desktop suite I can view the standard wallet and hidden wallet just fine, including the balance of the hidden wallet. I just can’t send funds from the hidden wallet. I wonder if I were to eject the hidden wallet, would I be able to add the hidden wallet again? Or would the desktop suite also indicate that my passphrase is incorrect? I’m afraid to try this.
I know for certain that I am entering the correct passphrase. It is very simple, carefully entered, and I just recently created it. I’m new to Trezor and learning how to use it, but I can not believe that my passphrase is wrong. Is there any other explanation? Is there anything I can do to send my BTC from the hidden account?
Also, why does my standard wallet balance have different balances displayed depending upon which browser or suite I use to view it?