Setting up a pin for the 1st time

Security Security FAQs
1

Hi I am a new user of Trezor. I have a trezor one and am in the middle of setting up a wallet and when I got to setting up a pin my computer only shows the 1st line of the numeric matrix. I cannot scroll down and therefore cant see numbers. Can I skip this and put pin in later or can I disconnect trezor and reset to this part without having to put in recovery seed. Any help would be appreciated. Thanks

2

can you post a screenshot?

3

No it wont allow me as the whole background is grey and the only white part is where its says create pin and show the top three boxes of the maxtrix
Thanks

4

use web version here: https://suite.trezor.io/web/

5

When I go into that it says Device detected in incorrect state. And already running

6

quit the Suite and then use web version.

If you still have the issue , open the ticket please: https://trezor.io/support/

7

Do I leave the trezor plugged in and just start again at that point

8

unplug it, quite suite and plug back in and use web version

9

OK Thanks for your help.