Setting up a new trezor model t touch screen doesn't work

Plugging in my new Trezor Model T. Firmware downloads and installs. Go to set up new wallet. confirm on trezor model T. See ‘X’ and ‘Check’. try to press the ‘Check’ nothing happens.

Dead on arrival.

Any help. How to set factory settings maybe.

Thanks.

Hi,

Please connect your device to bootloader mode:
Start swiping your finger across the touchscreen and plug in the USB cable while continuously touching the screen and moving your finger back and forth (or in circles).

Then go to Trezor Wallet
You should see following screen:

Proceed to factory reset and try again please.
Thank you.

Hi MichalZ thanks for trying to help. Not really any help at all though.

You should tell me how to connect to ‘bootloader mode’:

Gregory P

I googled bootloader mode to try to do as you requested. I found a YouTube video.

I plugged in the USB able while continuously touching the screen and moving my finger back and forth and in circles.

But nothing happens, it says Go to trezor.io/start.

Did i mention the the screen screen doesn’t work.

Thanks,

Gregory P.

have you try going to wallet.trezor.io when connected in bootloader mode as advised ?

MichalZ,
Yes, I did. The Touch Screen still doesn’t work.
Greg P

ok, please submit a request using this form and get back to me here with ticket ID afterwards, thank you.

MichalZ,

Here is the ticket No.

SatoshiLabs Group ticket created - Model T Touch screen doesn’t work - Ticket ID: 108138

SatoshiLabs Group ticket created - Model T Touch screen doesn’t work - Ticket ID: 108138