Refund not received Yet?

Hi @MichalZ
I Have replied the support Ticket with the required BTC Address, but till now I didn’t get any Response back so why I’m getting ignored?
Why you are not refunding my money?
Wanna tell you that I’m in loss because trezor are holding my money and wasting my time! That’s unfair.
Please refund my money Fast because I’m in need it , such I sent in a seconds why not refunding in seconds ! :frowning_face:

Hello,

Your ticket has already been answered.
You are not getting ignored, your refund is already being processed.
Please note that not all of Trezor support agents work over the weekend, that’s why the response time can be a bit longer than usually.
Thank you for understanding.