Paid with BTC but the time ended before confirmation

Hello! So I paid with BTC the amount that the page indicate and then the window said that I had to add more money but then the time ended and now I have no option to add that amount, I don’t know what to do, can I get a refound or a link to paid the extra that I assume were taken by the fees?
this is my Ticket ID: 104860

Thank you very much!

@LandiaEMEG we will respond to your ticket soon

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