Package returned to sender

Hee I saw my trezor was send back to trezor. I saw you can write everything up again and they send you a new one. But where I need to write them from? Someone had a e mail for me? Also i i don’t to that I just get my money back?

Hope someone van help me

@Enzotoetje please create a support ticket via our Chatbot Hal, and we will help you with resolving the issue.