Order shipped and delivered but no product

hello , first message for me here.

How can I get help about my situation? because I’ve purchased a trezor product , it was shipped and the postal office says it was delivered. But people on the shipping address says they never received it.

And I dont have my order.

Any help?


Hi @manuelramos

Could you please submit a request using this form and get back to me here with a ticket ID so we can resolve your issue asap ?
Thank you

Hey, thanks for the quick reply. NVM, just got an email from the shipping address and they say they got the product but somehow it mixed up with another products (weird)
Again, thanks!