Order Cancellation Not Proceed Yet!

I Have cancelled an order today at morning and till the moment I did not get refunded… although The order is not shipped yet. also I’ve opened a support ticket and no response till now, The ticket number is: 95052,
What does this mean? I paid money to get a service but I no longer need your service, why you don’t issue me an instant refund??
Also why there’s no any answer from Support or order cancellation!
I Hope you end this issue…

Hi @KMajor
Thank you for providing ticket ID.
Please check your inbox, your ticket has already been answered.