November 10th ETH trasfer not found in My Trezor

Suite issues Wallet issues
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HI,

On November 10th, I request an address on my Trezor to receive ETH from another wallet. Then I sent from Wallet-XYZ to Trezor using this address and the transaction was completed. I even have an email confirmation with a URL link to see blockchain and a hash number. However, I haven’t received any ETH on My Trezor wallet. Obviously, I already open a ticket at Trezor support but SLA can be up to14 days, and I am pretty nervous regarding what could happen to my ETHs in between this transfer …

As I am new on this matter, I would appreciate any clue about what’s going on or advice regarding a probable mistake from my side.

Please be aware that I have completed some other transfers from Wallet-XYZ to Trezor without any problem.

Does It make sense?

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Hi @fg060981
This can be for example internal transaction but hard to say with no additional information.
Could you please provide your ticket ID ?
Thank you.

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Thank you MichalZ … Off course here you are:

Ticket ID: 105350 created Nov 10th

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@fg060981 Thanks for the ticket ID, we’ve already replied.

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Ok, but please review my reply on email. Is still not clear for me.

Would you?

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Is it possible you transferred your ETH on the wrong network?

This happened to me, I transferred from BEP20 network on Metamask wallet to my Trezor which cannot accept BEP20 ETH and I am still trying to figure out how to get it to show up via a Meta Mask wallet. Support here has not yet helped me either.

I found a youtube video about it that has helped a lot of people but it’s still not working for me.

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Thank you Swiatekt1984 !

My origin wallet is Buda.com and they say their network is ERC20 also supported by Trezor. This link apparently demonstrate everything was ok https://etherscan.io/address/0x4150EC47E409f6f6d16e27970b47b67f50d05b60#internaltx

Any other clue?

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Hi

I finally use Metamask, link it to My Trezor and voila ! Now I can see my ETH…

Than you very much Swatekt1984 !!

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you can’t se your tokens in Trezor Suite because the transferred you have made was an internal transaction. For more information please see following post:

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Have you set the custom network RPC for BSC correctly?

You can also use https://chainlist.org/

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