Connect my trezor after a long time (+6 month) with a new computer. Different alts coins are visible with the value, but BTC shows a big fat 0. I can’t even find the USDT/Tehter coin. Don’t know what to do. I’m almost 99,0% perfect sure I have seen them the last time I stored the device.
@Trezor_noob Please check the following to better understand the issue you are experiencing. If you are unable to solve the issue please create a support ticket via our chatbot Hal and provide us with the answers to each of these questions:
Is the desired account enabled in Trezor Suite? Accounts can be enabled in the “Settings” under the “Coins” tab:
Can you see the transaction history when you connect your Trezor device and open Trezor Suite desktop app?
Is there a transaction you do not recognize that caused the balance to be incorrect?
Do you use the passphrase feature?
Are you sure you are checking the correct wallet (using the right passphrase for the wallet with your funds)?
Is the address to which you sent your funds listed in your Trezor Suite?
What cryptocurrency are you missing?
Could you possibly share the transaction ID and your XPUB with us to explore this in detail? (If not, it’s fully understandable, however, it’s more difficult to investigate what could have happened.)
Is it possible that you performed a firmware update recently?
