New Firmware - 0 balance

Hi guys - I believe some trezor users had similar issues , so I would appreciate any help.

Installed new firmware
Balance showing 0 on trezor suite - (got only BTC and ETH)
Wiped memory after double-checking my seed words (dry run - all good)
followed the “recover wallet” procedure
All correct : pin - passphrase - seed sequence all good
Balance still 0

What do i do - how can i see - retrieve my coins?

Many thanks

A post was merged into an existing topic: Firmware update problem/ missing accounts/ missing balances