New device - Touchscreen Dead - No Setup possible

Today my new Model T arrived - I was very happy, until i tried to setup everything.

The Touchscreen is not responding like in this Post ( New Trezor-T; Non-Functioning Touchscreen )
I have the same Problem seen in this 2 year old Video from Reddit:

My touchscreen is not responding at all, so i cant even confirm making a new wallet (rejecting does not work eighter ;))

Can somebody from the supportteam get in contact with me please? I bought from Trezor -Shop website and not through third party retail.

Ticket ID: 104565

Firmware: 2.4.2
Transport: Bridge 2.0.31

Thank you very much in advance for a fast response.

:slightly_frowning_face: :frowning_face: :crying_cat_face:

A post was merged into an existing topic: Touch screen issue