My wallet and Model T does not show the balance of coins, shows only XP, does not show the rest of the coins, writes that there is an error loading accounts, tried to restore a backup through a secret phrase - the same thing, most likely it happened after the last firmware, what should I do? How do I get the tokens back?
Hi @artemshiyan
If your account information is not loading (if you see the “Discovery error”), this is usually caused by connection issues on the backend. Your funds are not at risk.
First, please check the status of the desired blockbook servers at https://status.trezor.io/. It is possible that our blockbooks are currently down. If our backends are not down, please follow these steps to troubleshoot the issue:
- Please try to click the green “Retry” button several times and if this does not help, reset the Trezor Suite application in Settings → Application → App storage → Reset app
- If you use a VPN or proxy server, please try to disable it and check your accounts again after restarting Trezor Suite.
- Disable or enable the TOR feature in the “Settings” under the “Application” tab:
If the issue persists, please let me know if you can access https://btc1.trezor.io/.