my BTC is needing to be sent back to my trezor

I sold some BTC and now BANXA want to return it , do i use the same address it was sent from on my Trezor, will it receive it or do i need to hit the receive tab to generate new address to receive the BTC?

Both the old address and the new address can receive BTC.

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So the issue with selling from Trezor via BANXA for a bank deposit is ongoing. I sold a small amount of Satoshi (BTC) first providing deposit details into a bank account, No Issues went thru in about 2-3 hours after initial sell happy days, next day sold larger amount of Satoshi (BTC) and the transaction hung up pending for quite some time hours actually weather it times out who knows? I then received an email from BANXA stating they had cancelled order due to the amount of original contract was different to what was received on their end Obviously due to a rapid increase in price and they were going to refund me the BTC and requested a screen shot of the wallet address and a written version of the receive address with the Network used after 4 days and multiple emails which took for ever in a day for a response the email said my details had been forwarded to the financial team for review more emails and Iā€™m still waiting for a refund??? Now it is to my understanding the the crypto space is a peer to peer system and rather fast in sending, buying crypto ETC but this is beyond a joke, why does it take this long to refund and what happens to the BTC while it is limbo land ??? prices could have soared by then and what happens to those gains
?? is it still on the same block chain as a contract or is it going to be placed on a different block chain as a contract to be sent back to the original wallet?? something is a miss here and needs immediate resolution and I have a suspicion they are up to no good
! Any answer from you crypto natives out there as this drama?
scubarpirate.